We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give next day from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within next day of your notification to us of your intention to return the items. Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel to us.

Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.
[The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.]

How to Return Items

either by your local post or in the return jiffy bag , within couple of days after notifying us that you wish to return your items. Please ensure that you take your items and delivery note into the store.
Returns by Post

To return items by post please repackage them carefully and return them to:

Please ensure that your package contains your completed returns form. A blank returns form is enclosed with your items.

Returns to Store

To return items to your local USA CARE store you will need to take your dispatch note, along with the card you used to make payment or you use western union or money gram, to the store so we can process your return. You must return your item(s) within next days of receipt of your total order.


Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 1 working days to be credited to your account, depending on your card provider.

We will refund any standard postage paid on orders returned in full.